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Amsho Policies

what you need to know

When we opened Amsho we had only one goal in mind: to give our customers a fair, comforting and comfortable shopping experience. For this, we have designed the following internal policies, which you can consult below.

  1. Shipping and Delivery Policy: We offer free standard shipping on all orders over €50. We use reliable shipping carriers to ensure timely and safe delivery, and provide tracking information so customers can easily monitor their packages.

  2. Return and Refund Policy: We want you to be completely satisfied with your purchase, which is why we offer a 15-day no-questions-asked return policy. If for any reason you are not satisfied, you can return the item for a full refund or exchange it for another item.

  3. Privacy Policy: We take your privacy seriously and will never sell or share your personal information with third parties. We use secure servers and encryption technology to protect your data, and you can view, modify, or delete your information at any time.

  4. Terms and Conditions: By using our website, you agree to our terms and conditions, which outline our responsibilities as a seller and your responsibilities as a buyer. This includes details about payment, shipping, returns, and intellectual property rights.

  5. Payment and Billing Policy: We accept all major credit cards and use a secure payment gateway to protect your financial information. We do not charge any hidden fees or surcharges, and you will only be billed for the items you purchase.

  6. Product Warranty and Guarantee: We stand behind the quality of our products and offer a 1-year warranty against defects. If you experience any issues, please contact our customer service team and we will work with you to find a solution.

  7. Customer Support Policy: We pride ourselves on providing exceptional customer service and are available to answer any questions or concerns you may have. You can contact us by phone, email, or chat, and we will respond promptly during our business hours.

  8. Security Policy: We use the latest security measures to protect your personal and financial information, including SSL encryption and secure servers. We regularly update our security protocols to ensure the highest level of protection.

  9. Social Media Policy: We encourage customers to engage with us on social media and share their experiences with our brand. However, we ask that you refrain from posting inappropriate or offensive content, and we reserve the right to remove any content that violates our community standards.

  10. Compliance Policy: We comply with all relevant laws and regulations, including data protection laws and consumer protection laws. We are committed to ethical business practices and strive to exceed industry standards in everything we do.

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